Questions
Everything you need to know.
What exactly do I receive?
| Occasion | Pieces | Formats | Revisions | Delivery |
| Everyday | Starter (3) · Classic (6) Full Suite (9) | Print-ready PDF · Digital (screen & social) | 2 rounds | 3–5 business days |
| Seasonal & Holiday | Starter (3) · Classic (6) Full Suite (9) | Print-ready PDF · Digital (screen & social) | 2 rounds | 3–5 business days |
| Religious Milestones | Starter (3) · Classic (6) Full Suite (9) | Print-ready PDF · Digital (screen & social) | 2 rounds | 3–5 business days |
| Life Milestones | Starter (3) · Classic (6) Full Suite (9) | Print-ready PDF · Digital (screen & social) | 2 rounds | 3–5 business days |
| Custom Events | Starter (3) · Classic (6) Full Suite (9) | Print-ready PDF · Digital (screen & social) | 2 rounds | 3–5 business days |
| Brand & Business | Starter (3) · Classic (6) Full Suite (9) | Print-ready PDF · Digital (screen & social) | 2 rounds | 3–5 business days |
| Included in every suite — at no extra cost |
| Moodboards | The story, intent, and creative vision behind every design choice — presented before work begins |
| Your event style guide | Your complete event guide — typography, color palette, motifs, usage rules, and your full suite at a glance |
| Social Media Assets | Ready-to-post graphics and stories for your event announcement and countdown |
| Guide for your vendors | Formatted specs and assets to share with your florist, venue stylist, photographer, and planner |
| Print Specifications Guide | Paper stock guide, size specs, and a ready-to-send message for your printer |
| Print-Ready Files | PDF exports at 300 dpi with bleed marks and crop guides — ready for any professional printer |
| Digital Files | Screen-optimized versions of every piece — for email, digital invitations, and social sharing |
| Guest platform included on every plan |
| Guest List & RSVP Tracking | Build your guest list, track RSVPs, add a gift registry — a link or an itemized gift list guests can claim from their RSVP page so no gift is bought twice, and generate a personal QR code for each guest that links straight to their RSVP page — all inside your portal |
| Personalized Invitation PDFs | Once your invitation is approved, generate a named invitation, envelope, and QR-coded RSVP link for every guest — with a seating chart built from your replies, downloaded from your portal |
| Guest Messages, Returned | When guests RSVP, they can leave a short message — it's woven directly into your printed thank-you card and compiled into a keepsake page of everyone's words, ready to save |
| Your event, run from the same portal |
| Your event page | One private page for your guests in your suite's own design, reading from your guest list — included with every suite |
| Your mailing calendar | Every date counted back from your event — when save-the-dates go out, when the invitation must be posted — not a generic checklist |
| Messages to your guests | Write once, to the right people — a change of time, a weather warning, a thank you. Sent now or timed to your event. Part of the guest platform |
| Your designer, in the portal | Every question, revision and approval happens in one place — nothing lives in your inbox |
All files are delivered through your private portal as downloadable files and shareable links, and remain available to re-download in your portal for one year after your event. Two rounds of changes are included with every suite. First moodboards delivered within 48 hours — full suite within 3–5 business days.
Can each guest get their own personalized invitation?
Yes — it’s part of the guest platform, included with every plan. Once you approve your invitation, one design becomes one file per guest: each carries that guest’s own name, a greeting in their own language (English, French, Spanish, Italian, German or Portuguese), their household or plus-one, their table, their posting address on the envelope, and a QR code unique to them that opens their own RSVP page.
Lines that don’t apply to a guest are removed rather than left blank, so nobody gets a card with an empty space where a name should be. The same personalisation works on envelopes, place cards, event badges, RSVP cards, save the dates and thank-you cards.
You press generate once and everything comes back ready to print, with a list matching each file to the guest it belongs to and printing notes for your print shop. A long guest list arrives as more than one numbered zip file — print-quality PDFs are too large to send as a single download. A household shares one invitation and one RSVP link — and each person still gets their own place card and their own seat. See it working →
Does the portal do anything beyond delivering my designs?
Yes — the guest platform is included with every plan. Your portal runs the guest side of your event — build your guest list grouped by household, track who's attending, who's declined, and who hasn't responded yet, add a gift registry (a simple link or an itemized list guests can claim so nothing is bought twice), and give every guest their own QR code that opens their personal RSVP page. Once your invitation design is approved, you can generate a personalized, QR-coded invitation and envelope for every guest, plus a seating chart built from your replies. Once your event has passed, all your designs and files stay in your portal — re-downloadable at any time for one year after your event.
What does my client portal actually look like?
Your portal is organized into five simple stages: Your Vision — your briefing, where you share the story, colors, and details behind your event; Moodboards — where you review and choose the moodboard the house proposes; Your Designs — where each piece arrives for you to approve or request changes on; Your Complete Suite — where every approved, final file lives and is ready to download; and Your Guests — where you manage your guest list, RSVPs, and personalized invitations. Everything autosaves as you go, and your billing and account details are always one click away from the header. Your portal stays accessible for a full year after your event.
Are these designs templates or custom-made?
Every suite is created from scratch for your event. We do not use templates. Your vision — names, dates, venue, color palette, tone of voice — shapes every design decision. No two suites are identical. Every suite passes through our house method — moodboard, execution, and a quality review against our own standards — before you ever see it.
Why choose Evorrah over my own designer or local stationer?
If you already have a trusted designer, keep them — we're not here to replace a relationship that works. Where we tend to help most: speed (two full moodboards within 48 hours, not weeks), scope (a full suite — invitation through table numbers — designed as one cohesive world, rather than commissioned piece by piece from different vendors), and built-in quality control (every piece passes our house critic gates before you see it, with two rounds of changes included). It's the difference between assembling a suite yourself and having one team hold the whole vision.
Will these actually print well?
Yes. Every file comes as a print PDF in CMYK, and every download includes a specification sheet measured from the files themselves — the exact finished size and colour profile of each piece, written down for your printer. You also receive a Print Specifications Guide with paper stock recommendations and a ready-to-send message for your printer. We don't print in-house; before you place an order we confirm trim, bleed and finishing with whoever is printing, so nothing is discovered on press.
What if I don’t have a clear vision yet?
That’s exactly what we’re here for. Share what you know — the occasion, the venue, a color you love, a feeling you want guests to have — and we’ll shape the rest. Most clients arrive with a direction, not a plan. Your designer is trained to build two moodboards from very little.
What’s the process from start to finish?
Choose your suite and complete your purchase — within minutes, you’ll receive an email with your personal access code and a direct link to your private client portal. There, you submit your vision briefing: the names being celebrated, your date and venue, the colors and feeling you want, and anything that inspires you. Your designer begins within 24 hours and presents two moodboards within 48 hours. You choose the one that feels right, and we craft every piece of your suite in that direction — your finished suite is delivered within 3–5 business days of your choice. As pieces arrive in your portal, you approve what’s ready and request changes on what isn’t — with two rounds of changes across your whole suite. Once everything is approved, your designer prepares your final files and delivers them to your portal: ready to share, send, and print.
Do we need to meet in person?
No — everything happens through your private online portal, from your vision briefing to final delivery. We work with clients worldwide, entirely virtually.
What do I need to provide?
Your vision briefing is completed inside your portal after purchase. It walks you through everything gently: who the celebration is for, the date and venue, colors that speak to you, the feeling you want to evoke, the typography style that feels like you, the language of your materials, and any images from your world. Only the essentials are required; everything else can be a few words or skipped entirely. The practical details — menu dishes, table plans, paper and finish — aren't needed to start: once you've approved your moodboard, a short Production Details step collects them whenever they're settled. No mood board needed — even a feeling is enough to start.
When does design work begin?
Your designer begins within 24 hours of receiving your completed vision. Right after payment, you’ll receive an email with your personal access code and a direct link to your private portal — use it to log in and complete your vision briefing.
Can I place a rush order?
We take orders at least 7 days before your event, and at least 14 days for a 6- or 9-piece suite — bespoke work at shorter notice isn’t something we offer, so checkout won’t accept a closer date. If your date is flexible or you’re unsure, write to hello@lamaisondefetes.com first.
How does the revision process work?
After your first draft is delivered in your client portal, you can review each piece and either approve or request changes. Revisions are submitted directly in the portal — and you have two rounds of changes across your whole suite (each round batches all your notes on every piece into one pass). Before that, at the moodboard stage, you have two further rounds: if neither direction is right, tell us what to change and we rework it. The moodboard rounds are separate and do not use up your suite rounds.
What if I need more pieces than my suite includes?
Simply choose the Full Suite (9 pieces) when booking — or if you decide you need more after delivery, you can upgrade inside your client portal.
Do you handle printing?
We deliver print PDFs in CMYK, and every download includes a specification sheet measured from the files themselves — the exact finished size and colour profile of each piece, written down for your printer. Printing is arranged by you, through your preferred local printer or online service.
Do you offer refunds?
If you haven’t yet submitted your vision brief, contact us at hello@lamaisondefetes.com — we’ll find the best resolution. Once design work has commenced, all work is bespoke and non-refundable, though we’ll always work with you if you need to pause or delay.